CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Don't Be Blind-Sided: How to Use Your Salesforce.com Data to Improve Sales Performance by Birst October 2009 - (Free Research) As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM October 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Development: A Manager's Roadmap for Success by VersionOne Inc. September 2008 - (Free Research) This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Questions To Ask About Your Intrusion-Security Solution by TippingPoint October 2009 - (Free Research) There is some confusion in the marketplace about intrusion-security systems. Intrusion Detection Systems and Intrusion Prevention Systems have similar names and tend to get lumped together into a single security category: Intrusion Detection and Prevention. But the capabilities and underlying design of these systems couldn't be more different. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Research Report on Virtualization and Cloud Computing in Test/Dev Environments by Platform Computing Corporation October 2009 - (Free Research) Read this report to learn the research findings of this study, which examined the challenges of managing Test/Dev environments and the opportunity for server virtualization and cloud computing to address them. This paper includes several graphs and an in-depth discussion of the advantages of private cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Case for Data Protection: Study of CEOs and other C-level Executives by Ounce Labs, an IBM Company July 2009 - (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A New Mandate for IT by SAP America Inc April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM - Sports Organizations by Microsoft July 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez October 2009 - (Free Research) This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Separating the Hype from Reality in Comparative Anti-Virus Reviews by ESET December 2008 - (Free Research) One of the banes of the anti-virus researcher's life is the widespread confusion about "correct" comparative testing of anti-virus and anti-malware products. Read this paper to learn one expert's opinions about anti-virus testing and test reviews. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Data Integration & CDC- An Attunity Report Featuring Gartner Research by Attunity October 2009 - (Free Research) This report, enriched with a study from Gartner research, will help you better understand why real-time information is now a business imperative and about the data integration/CDC software solutions that can help you achieve it faster and more cost-effectively. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Presentation Transcript: Business Case for Data Protection Survey & Results by Ounce Labs, an IBM Company October 2009 - (Free Research) This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Management: What It Is and Why You Should Care by Global Knowledge December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript - Trends in the Storage Market: Open Storage by Sun Microsystems, Inc. June 2009 - (Free Research) This transcript presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Trends in the Storage Market: Open Storage by Sun Microsystems, Inc. June 2009 - (Free Research) This Videocast presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system. (VIDEO) VIEW ABSTRACT | GO TO

Application Server Quality: Review Your Assumptions by JBoss, a Division of Red Hat April 2008 - (Free Research) Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more... (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI for Small and Mid-sized Businesses by LogiXML October 2009 - (Free Research) This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Which Virtualization Management Tool Is Right For Your Organization? by Dell and VMware June 2009 - (Free Research) In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies. (EGUIDE) VIEW ABSTRACT | GO TO

New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection by Ounce Labs, an IBM Company September 2009 - (Free Research) In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Relavis CRM: Exclusively for Lotus Notes by Relavis Corporation September 2009 - (Free Research) CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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