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Connect and Empower Mobile Salespeople by Oracle Corporation
June 10, 2009 - (Free Research) Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Mobile CRM Working the Way Salespeople Work by Oracle Corporation
September 2008 - (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
The Two Faces of Risk by SAP America Inc
June 2009 - (Free Research) Traditional approaches to risk management emphasize mitigation, focusing on
the readily apparent risks facing a company in the areas of security, privacy,
credit, regulatory, technology, fraud and more. These threats are, of course, important and must be addressed.
eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor
April 2009 - (Free Research) Sales departments are under increased pressure during these difficult times, as
converting leads, moving sales along the pipeline and meeting sales quotas will
be challenging this year. What's more, many companies will be raising quotas for
their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.
MAX Version 5.0 by Exact Software
March 2009 - (Free Research) MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control.
Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters
May 2009 - (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
Using SOA for an Electronic Dispatch and Delivery System by Oracle Corporation
June 2009 - (Free Research) A large fuel logistics and delivery company with over 77 fixed based terminals, 2500 trucks, and 3500 truck drivers in 36 states was using a paper and phone based system to deliver over 2 million loads of petroleum per year. PSC was engaged to design the end-to-end solution to automate the company's complex business process.
IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc.
April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
Must Read: New Issue of Intel Premier IT Magazine by Intel Corporation
June 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
Business Intelligence - Now More Than Ever by SAP BusinessObjects
December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
CRM Your Salespeople Will Love by Oracle Corporation
September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Better Customer Insight, Better Bottom Line by Attivio, Inc.
December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.
Driving Bottom-Line Results in Manufacturing by Progress Software, Inc.
March 2009 - (Free Research) Complex event processing can significantly reshape your business decision-making process through real-time visibility and insights into business processes, control devices and data sources.
CRM Suite Software Product Directory 2009 Edition by SearchCRM
April 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use.
Foundations of a Seamless Customer Experience in Retail by Wipro Technologies
January 2009 - (Free Research) This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience.
Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation
March 2009 - (Free Research) Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution.
Globo.com customer story by SPSS Inc. Worldwide Headquarters
May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
CRM: Metrics that Effect the Bottom Line by Actuate
May 2009 - (Free Research) Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated.
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.