TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Databases | Marketing Management | Customer Service (General) | Data Quality | Customer Data Integration | Enterprise Resource Planning (ERP) | Channel Management | Database Migration and Conversion/ EDT

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Demand Commander: Supply Chain Forecasting for Manufacturers by Foresight Technologies (E-mail this company) Foresight’s Demand Commander is a quantum leap in forecasting technology and demand planning process optimization. It helps US manufacturers and distributors predict, manage, and adapt to customer demand in order to drive profitable growth. Foresight guarantees to reduce the error in demand management and planning processes by 25-50%.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

What Is Workforce Optimization? - Field Service Scheduling and Building the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc. June 2008 - (Free Research) In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implement Changes Faster While Minimizing Risks by Oracle Corporation. June 2008 - (Free Research) Join us in this webcast to hear industry expert Noel Yuhanna, Principal Analyst at Forrester Research discuss pitfalls and best practices for application testing in database environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Surviving amid "ERP Sharks" as a "Visionary Vendor for the Pragmatic User" (Part I) by SYSPRO. April 2008 - (Free Research) Learn about a solution that offers a number of vertically-oriented and differentiating capabilities that are not typically found in traditional ERP systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Spyware ROI Calculator by Process Software June 2008 - (Free Research) With the help of this ROI calculator estimate how much Spyware is costing your organization. (DEMO) VIEW ABSTRACT | GO TO DEMO

Migrating Midsize Customers to Oracle 11g by Oracle Corporation. March 2008 - (Free Research) This Webcast helps consultants, systems integrators and VARs migrate their midsize customers to Oracle 11g from their previous versions of the Oracle database. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions by Equifax. March 2008 - (Free Research) Equifax built a comprehensive test database parallel to the client’s current system – with the added challenge of a changing operations system and delivered a database solution that exceeded the client’s expectations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Strengthening Data Privacy in PeopleSoft by Approva Corporation. May 2008 - (Free Research) Nearly 4 out of 5 data security breaches result from internal threats, with each incident costing an organization $2.7 million according to research from Ernst & Young. Even highly sophisticated enterprise resource planning systems (ERPs) h. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Show How Marketing Makes Money: A 5-Step Plan for Proving ROI by Vtrenz, Inc June 2008 - (Free Research) This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Unsurpassed Database and Service Performance, a Case Study by Sun Microsystems February 2008 - (Free Research) Explore how you can save money without purchasing unnecessary hardware and realize measurable improvement in your response time, enabling you to reduce the CPU utilization of your Oracle database. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Integrating Fax with Document Workflows by Biscom Inc. (E-mail this company) February 2008 - (Free Research) Faxes received to a network fax server provide a number of opportunities to initiate document workflows, and the challenges of working with received faxes, and likewise the benefits, are substantial. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Revenue Recognition, Contract Renewals and Order Management Software by Softrax Corporation (E-mail this company) Softrax provides a complete solution for streamlining revenue recognition, maintenance renewals, order management, complex billing, reporting, and financial forecasting. Softrax is the robust foundation for finance operations as well as compliance with accounting guidelines and Sarbanes-Oxley requirements.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Complex Billing, Contract Management and Revenue Recognition Software by Softrax Corporation (E-mail this company) Softrax provides a robust solution for automating transaction, subscription and usage based billing processes with integrated contract management and revenue accounting capabilities, incl. multi-tiered pricing, transaction based charging, flexible billing schedules and deferred revenue management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Tuning Your ERP Application by Quest Software, Inc April 2008 - (Free Research) This document discusses opportunities for tuning commercially available packaged applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Full Potential of Oracle Applications with Rapid Integration by Cast Iron Systems January 2008 - (Free Research) Register now to learn how to unlock the full potential of your enterprise applications by rapidly integrating ERP, CRM, databases and more - without custom code. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Backup and Recovery Methodologies for Oracle by Datalink/NetApp June 2008 - (Free Research) This paper provides an introductory overview of some of the enterprise backup options available for Oracle data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities by MapInfo Corporation. July 2008 - (Free Research) This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Conquering the Crunch Series: Wholesale Distribution and Succeeding in Global Sourcing to Grow Private Label Profits by CDC Software - Vis.align (E-mail this company) June 2008 - (Free Research) The Whitepaper discusses the private label phenomenon, where wholesale distributors sell their own products instead of, or in addition, to reselling goods from other suppliers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Information Protection Lifecycle: How Reconnex Protects Your Obvious and Not so Obvious Information by Reconnex Corporation June 2008 - (Free Research) Reconnex offers a solution with the functional breadth and depth needed to address the full lifecycle of information protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era by Brocade Communications Systems, Inc. April 2008 - (Free Research) No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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