TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Customer Service (General) | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Business Intelligence Solutions | Marketing Management | Product Life Cycle Management (PLM) | Sales Management | Product Configurators

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Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 25, 2008 - (Free Research) This paper describes the evolution of traditional Web pages and applications and reviews the behavioral characteristics of the emerging class of Rich Internet Applications(RIA). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 19, 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE) GO TO DETAILED REPORT

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Configure One's Concept™ Product Configurator by Configure One. Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

xCalibre Customer Case Study with Virtual Iron by Virtual Iron Software, Inc. March 2008 - (Free Research) This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, to increase the flexibility and scalability of its hosting infrastructure while dramatically reducing its total cost of ownership. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Performance management trends, with Howard Dresner by BOARD July 2008 - (Free Research) The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company) November 2006 - (Free Research) Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online ® Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER

Revenue Recognition, Contract Renewals and Order Management Software by Softrax Corporation (E-mail this company) Softrax provides a complete solution for streamlining revenue recognition, maintenance renewals, order management, complex billing, reporting, and financial forecasting. Softrax is the robust foundation for finance operations as well as compliance with accounting guidelines and Sarbanes-Oxley requirements.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Anatomy of an Archiving Project: Seven Essential Components for Managing Your Enterprise Data by IBM. March 2008 - (Free Research) Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success. (WHITE PAPER) GO TO WHITE PAPER

The Business of SOA: Evolving an Agile Enterprise with Metastorm Enterprise™ by Metastorm May 2008 - (Free Research) Metastorm helps organizations realize business value from SOAs and achieve Enterprise Process Advantage®—a heightened level of business performance resulting from increased efficiency, control and agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by PTC February 2008 - (Free Research) This report serves as a roadmap for those companies seeking to improve productivity in their engineering change processes, but just as importantly make better business decisions that will drive product profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Email Marketing Deliverability Guide by Listrak. January 2008 - (Free Research) In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders. The experts at Listrak have the details for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications by IBM. March 2008 - (Free Research) Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy. (WHITE PAPER) GO TO WHITE PAPER

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc. June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ATS Evaluation Process by iCIMS July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions by Esker Inc. July 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From Globalization to Technology, the Impact of Emerging Trends on the Consulting Industry by Epicor Software Corporation. July 2008 - (Free Research) Join us for this complimentary educational webcast to learn about emerging trends and the impact they make on the consulting industry. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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