TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Customer Service (General) | Marketing Management | Enterprise Resource Planning (ERP) | Sales Management | Business Process Management (BPM) | Business Intelligence Solutions | Product Life Cycle Management (PLM) | Product Configurators

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 2008 - (Free Research) This paper describes the evolution of traditional Web pages and applications and reviews the behavioral characteristics of the emerging class of Rich Internet Applications(RIA). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configure One's Concept™ Product Configurator by Configure One. Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Essential Email Marketing Deliverability Guide by Listrak. January 2008 - (Free Research) In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders. The experts at Listrak have the details for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE) GO TO DETAILED REPORT

Simplify the business of doing business: IBS Integrator by IBS, International Business Systems IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Going Mobile: Developing an Application Mobilization Plan for your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc. June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company) November 2006 - (Free Research) Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Online ® Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER

Viking Data Entry (VDE) by Viking Software Solutions. VDE transforms your computer into an efficient work station to key-entry data rapidly and accurately, without additional special hardware.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by PTC February 2008 - (Free Research) This report serves as a roadmap for those companies seeking to improve productivity in their engineering change processes, but just as importantly make better business decisions that will drive product profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ATS Evaluation Process by iCIMS July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions by Esker Inc. July 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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